Returns & Refunds | Product Protection Policy
30-Day Money-Back Guarantee
Hate it? Well, take one for the team. If a product is not right for you, contact us within 30 days of delivery and we’ll review your return request.
Return eligibility
To qualify for a return or refund, the item must be returned in its original packaging and in a condition that allows us to verify it has not been emptied, substantially used, refilled, diluted, swapped, or otherwise tampered with. This applies to all cosmetics, including foundation, concealer, lip products, eye products, skincare, and palettes.
Products may be lightly tested as reasonably necessary to assess suitability, but a product that has been materially used or consumed is not eligible for a money-back refund. We may request clear photos or a short video of the product, packaging, shade, batch or identifying markings, fill level, and any damage before authorizing a return.
What is not eligible
- Empty or nearly empty bottles, tubes, jars, pans, or palettes
- Products that show substantial use or intentional consumption
- Products that have been refilled, diluted, decanted, swapped, or altered
- Products returned without the original packaging or identifying information
- Items damaged after delivery through misuse, heat, moisture, or improper storage
Damaged, incorrect, or defective orders
If your order arrives damaged, incorrect, leaking, or defective, contact us as soon as possible with your order number and clear photos of the product and shipping packaging. Do not discard the item or packaging until we advise you what to do.
How to request a return
Email us with your order number, the product name, the reason for the request, and photos or video if requested. Do not mail anything back before receiving written return instructions. Unapproved returns may be refused or sent back at the customer’s expense.
Refunds
After an approved return is received and inspected, we’ll confirm whether it qualifies and, if approved, issue the refund to the original payment method. Original shipping charges are generally non-refundable unless the item arrived damaged, incorrect, or defective. Refund timing depends on your payment provider.
This policy does not limit any rights that cannot be excluded under applicable law. We may update this policy from time to time, and the version published when an order is placed will generally apply to that order.
Questions? Contact us before sending a return so we can help you with the next step.