Customer Care & FAQ

We're here to help. Find answers to our most common questions below — or reach out directly if you need more support.

Orders & Shipping

How long does shipping take?

We offer Standard and Express shipping within the US. Standard orders typically arrive within 5–7 business days. Express orders arrive within 2–3 business days.

Do you ship internationally?

We currently ship within the United States. International shipping is coming soon — stay tuned!

How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. Use it to follow your package every step of the way.

Returns & Refunds

What is your return policy?

We want you to love every product. If you’re not satisfied, please contact us within 30 days of receiving your order and we’ll make it right.

How do I start a return?

Email us at the address below with your order number and reason for return. We’ll guide you through the process.

Products & Ingredients

Are all Brick & Balm products vegan?

Yes — 100%. Every product we make is vegan and cruelty-free. No animal-derived ingredients, no animal testing, ever.

Are your products safe for sensitive skin?

Our formulas are made with clean, thoughtfully sourced ingredients. However, we always recommend checking the ingredient list if you have specific sensitivities or allergies.

Where are your products made?

Brick & Balm products are produced in North America with a commitment to clean, high-performance formulations.

Discounts & Promotions

I have a discount code — how do I use it?

Add your items to the cart, then enter your code at checkout in the “Discount code” field. Codes are case-sensitive, so enter them exactly as shown (e.g., PINTEREST15).